Frequently Asked Questions

Our customer support team are on hand to answer any queries you may have. But take some time to read through some of the most frequently asked questions below.

How do I make a booking through Dubai Bus Rentals?
Making a booking through Dubai Bus Rentals is simple. All you need to do is fill out our online form including how many travellers, your flight details and your overseas address and we’ll do the rest.

What do I do if I can’t find the location I need to book?
If you can’t find the location you need on our site just get in touch with a member of our customer support team who will be happy to assist you.

What payment methods do you accept?
We accept all major credit and debit cards and Paypal.

Is your website fully secured?
Our online booking system is fully secured which ensures the safe encryption of your card details.

How do I make changes to my reservation?
It’s easy to make changes to your reservation. Just contact a member of our customer service team who are on hand to assist you.

Is it possible to make a reservation for a child under 2 years?
It is possible to make a reservation for a child under 2 years. Please get in touch with a member of our customer support team who can make arrangements for you.

Can I add extra luggage items to my booking?
Yes. If you wish to include extra luggage items to your booking just contact a member of our customer services team who will discuss the costs with you.

Can your coaches and buses accommodate wheelchair users?
We advise that you contact a member of our customer services team prior to making your booking so that we can make suitable arrangements on your behalf.

What areas do you cover?
We cover all areas of Dubai.

Is there WiFi access on your vehicles?
Yes. Our vehicles are fitted with WiFi.

During what hours am I able to make a booking?
Dubai Bus Rentals is open 24 hours a day, 7 days a week.

How far in advance should I make a reservation?
We recommend that you make your booking at least 3 hours in advance of your departure.